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E-Watch Limited Warranty

LIMITED WARRANTY
myEWatch Products have been carefully manufactured, accurately adjusted, inspected and thoroughly tested before shipment to assure you of the highest quality.
EWatch International Corporation ("myEWatch") warrants this product against defects in material or workmanship for the time periods and as set forth below. Pursuant to this Limited Warranty, myEWatch will, at its option, (a) repair the product using new or refurbished parts or (b) replace the product with a new or refurbished product. For purposes of this Limited Warranty, "refurbished" means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Term: For a period of one(1) year from the original date of purchase of the product, myEWatch will, at its option, repair or replace with new or refurbished product or part, any product or parts determined to be defective.
This Limited Warranty covers only the hardware components packaged with the Product. It does not cover technical assistance for hardware or software usage and it does not cover any software products not contained in the Product; any such software is provided "AS IS" unless expressly provided for in any enclosed software Limited Warranty. Please refer to the End User License Agreements included with the Software.
Instructions: To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the myEWatch authorized service facility specified. It is your responsibility to backup any data, software or other materials you may have stored or preserved on you unit. It is likely that such data, software, or other materials will be lost or reformatted during service and EWatch International. Corporation will not be responsible for any such damage or loss. A dated purchase receipt is required. For specific instructions on how to obtain warranty services for your product,
Visit myEWatch Support Web site: www.EWatchsupport.com
Or call myEWatch Customer Support Center
1.888.88MYEWATCH
Repair / Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement
product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer. Any parts or
product replaced under this Limited Warranty will become the property of EWatch International Corporation.
This Limited Warranty only covers products issues caused by defects in material or workmanship during ordinary use; it
does not cover product issues caused by any other reason, including but not limited to product issues due to acts of
God, misuse, limitations of technology, or modification of or to any part of the myEWatch product. This Limited Warranty
does not cover myEWatch products sold AS IS or WITH ALL FAULTS or consumables(such as fuses or batteries). This Limited
Warranty is invalid if the factory-applied serial number or markings has been altered or removed from the product. This Limited Warranty is valid only in the United States of America.
LIMITATION ON DAMAGES: myEWatch SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY

E-Watch Return Procedure

Return Procedures

1. The duration of our return policy is10 days after the package is delivered. Customers must contact us within those 10 days to get a RMA number if they want to make a return or if their merchandise is found to be defective. After the initial contact, domestic customers have 2 weeks to return the merchandise to us; international customers have 3 weeks to return the merchandise to us. Note: If merchandise is found to be defective after 61 days, the customer must contact the manufacturer directly to have the merchandise serviced under warranty. Warranty information such as where to send your watch for warranty service is included with every watch we sell. If you have additional questions, please email our customer service at matrixwatches@aol.com.


2. Write the RMA number on the outside of the shipping box (not the watch box).


3. Include the original invoice and all the warranty paper work. If making a partial return, make a copy of the invoice and send the copy. Write reason for return on the invoice.


4. Please mail the return package with tracking and insurance to our address found on the invoice. We cannot be responsible for return packages lost in transit.


Note: If any of the above procedures is not followed, we reserve the right to refuse the package and/or return it to the customer.

Exception: Should an exception be made, at our sole discretion after stringent inspection of the return, about the acceptance of a watch returned with the wrapper removed, store credit rather than refund will be issued.

For non defective items: After a package is received, please allow 3-4 business days for it to be inspected. After that either refund or exchange will be given accordingly. Please note that we do not charge restocking fees. However, we do need to cover our expenses. If you take advantage of our free shipping offer, a $12 charge will be applied to cover our initial shipping and handling as well as credit card processing fees. For watch band and watch tool returns, the charge is $3 instead of $12. If you paid for the initial shipping (ie: UPS Next Day, UPS 2nd Day, international shipping), the $3 or $12 charge does not apply to you.

For defective items: Please read the Important Guidelines section above pertaining to return of defective merchandise and then follow the return procedures.

Special Note:

Clearance items and specially ordered items can only be returned for store credit. The above return procedure applies.

Following these simple return guidelines and procedures ensures that your return is processed in an efficient and prompt manner. Thank you for your cooperation.

For in store returns please get a RMA number when you take your product back to the location, this will act a future reference.

Please not credit to Credit Cards with be returned with 10 business days of return.


For More Information

Contact

www.myEWatch.com

E-Watch Return Policy

We want you to be 100% satisfy with the myEWatch and EWatch accessories you purchase from us, so we are offering you our incredible 10 days money back guarantee. If you are not happy with the watch/accessory that you bought from us, you can return it within 10 days as long as it is in mint condition (not used, not worn, and with the plastic protective wrapper still intact) for a full refund less $12 (for watches, watch boxes, and repackaging) restocking fee or $3 (for watch bands and watch tools) (fees are applicable only if you took advantage of free shipping offer for your initial delivery) to cover our initial shipping and handling cost. For more details, please read our return policy below.

Defective items, however, must be handled differently. We have encountered some dishonest people in the past where they damaged the watches and then claim that the watches came defective and wanted refund for the watches. We were forced to change our policy to no longer issuing refunds for defective merchandise. We are happy to either repair or replace the defective items though. We treat each customer with honesty and fairness and expect to be treated the same. For more information about handling of defective merchandise, please read the Important Guidelines section below.

Return Policy
The goal of our return policy is to ensure total customer satisfaction within certain company guidelines. As an authorized dealer for myEWatch we only sell brand new watches. Therefore, we demand that all returns (watches and accessories along with the watch boxes) be sent back to us in their original brand new conditions, not used and not worn.

Important Guidelines: Every watch that we received from our suppliers is inspected twice (once when it arrives at our warehouse and once before it is shipped) to ensure that there are no scratches anywhere on the watch case and the band and that the watch is working properly. Every return is inspected in a similar manner. If returns are not in their original mint conditions, we reserve the right to send the returns back to the customers. Every watch comes with protective wrappers. If the protective wrapper is removed, the watch CANNOT be returned. If the watch is found to be defective, the watch will be either repaired or replaced with the same model and the original band will be put on the new watch. Credits/refunds are not given for defective watches. They can only be exchanged for the same models. Same policy applies to watch bands. Defective watch bands can only be exchanged for the same bands. Should the defective watch or band be discontinued and no longer available, customer can choose another item of the equal value as a replacement. In the case of defective merchandise, customer is responsible for the return shipping charges and we will pay for the shipping when we send out the replacement.

Note: Watches with polished cases and/or bracelets can get scratched really easily. Just simply handling them with your hands without proper care can cause hairline scratches. We wear smooth gloves when we inspect watches to ensure that this never happens.

E-Watch FAQ

Q: How do I restart myEWatch?
A: By holding down the volume up and volume down button at the same time restarts myEWatch"

E-Watch Technical Supprt

Technical Support is available Monday - Friday for 10:00 AM to 6:00 PM (EST)

However you will shorter wait time if you address your support questions to: support@iWatchSupport.com