A: Broadjam uses innovative technology to provide efficient distribution services to musicians, and provides quantifiable business solutions to music publishers serving the recording, television, film, and advertising industries. To understand Broadjam's comprehensive value to you and the market check out our About Us section.

A: Everyone! Broadjam serves the general public, unknown and unsigned musicians, songwriters, famous artists, instrument manufacturers, software manufacturers, and music publishers.

A: Joining as a Primo MoB, Pro MoB, MoB, Mini MoB, or Fan MoB is easy! Click on Signup or click My Profile button at the top of the page and follow the instructions.

A: By signing up as a member you must agree to Broadjam's User Agreement. We believe in supporting you. Musicians started our company so we understand the issues important to you. If at any time you feel uncomfortable in your relationship with us, please let us know. Your comfort in Broadjam is more important to us than your money.

A: We have rules to protect the users of our site and ourselves. We have tried to make our User Agreement, Buyer Agreement, Merchant Agreement, Affiliate Agreement, and Privacy Policy as simple as possible and encourage you to review these documents by clicking on Legal at the bottom of the page. If you have any questions relating to the rules of our site please contact us by clicking on Contact on the bottom of the page.

A: There is no charge to join as Fan MoB. To find out all you need to know about the Fan MoB membership, click here.

A: Mini MoB is our free service for musicians. To find out all you need to know about the Mini MoB membership, click My Profile or Signup.

• Artist Profile page
• Hosting of 3 songs & 1 photo
• Songlist page
• Ability to sell your music downloads

A: The MoB is short for the Musicians of Broadjam. MoB is the ideal membership for you to host, catalog, and manage your music online. To find out the additional benefits of MoB membership click My Profile or Signup.

• Hosting of 50 songs & 8 photos
• Ability to manage 5 albums
• Streaming of 2 music videos
• Ability to sell your music downloads
• Free classified ads

A: If you are a songwriter, musician, label, publisher, and are seriously committed to promoting your music. Broadjam's Pro MoB membership is right for you. To find out the additional benefits of Pro MOB membership click My Profile or Signup.

• Hosting of 100 songs & 16 photos
• Ability to manage 10 albums
• Streaming of 4 music videos
• Ability to sell your music downloads
• Free classified ads
• Discounted contest submission fees
• Eligible for featured artist newsletter

A: Our best membership that includes all of the features at Broadjam plus web hosting. Purchase your own domain name, and you can have your own website that you can easily update and maintain. To learn more about the features included with the Primo MoB membership click on Web Hosting, My Profile, or Signup at the top of the page.

• Website hosting for musicians
• Ability to use your own domain name
• Professional graphic designs
• 25 email accounts
• Hosting of 250 songs, 50 photos, & 8 videos on your website
• Ability to manage 50 albums on your website
• Ability to sell your music downloads
• Free classified ads
• Discounted contest submission fees
• Eligible for featured artist newsletter

A: To view our comparison chart showing the benefits of each membership level, please click on My Profile or on Signup.

A: Broadjam serves the general public, songwriters, and musicians. The general public can review and listen to music and participate in our site. Sign up for a Reviewer MoB membership by clicking on My Profile at the top of the page.

A: You may get Broadjam's contact information by clicking on the Contact button on the bottom of every page of our site.

A: You must be at least 13 years old to use the Broadjam site. Please read our Privacy Policy as it regards to children using our site. If you're between the age of 13 and 18, and want to become a Broadjam member, you must have a parent or legal guardian accept the terms and conditions of our User Agreement. If your parent or legal guardian has questions regarding our User Agreement please have them contact us using the Contact button on the bottom of the page.

A: If you submit your song(s) for sale in our online music store, your fans will be able to buy your songs. To be able to submit songs they will need to be 192Kbps, 44.1KHz quality. Sell your songs for $.99 and earn $.80 for every download you sell. Learn more about selling your downloads.

If you are a Primo MoB, Pro MoB, or MoB member you can use the transmit feature to send your music to anyone, allowing them to listen to and download your work. You choose the recipients.

All visible songs on the Broadjam website are available for listening in a protected streaming format only. However, all audio output is vulnerable during playback to anyone with knowledge of digital audio and access to recording equipment. We can't guarantee with 100% certainty that no one will ever be able to get your music without permission, but we will do our best to prevent it.

A: You can find music by visiting a Broadjam Top 10 chart or by using the Search feature to look for specific songs, bands, genres, regions or other metadata categories. The easiest way to find any of the above is to click on the Search button, which you can do from any page on our site. Once at the Search page just type in the name of the Band, Musician or Song you're looking for. If you are unsure of the entire name, just type in the first few letters of the Title you're seeking and our Search feature will return to you all matching Titles.

A: Once you've found the music you want to play just click the Play button. If this is the first time listening to music on the Broadjam web site, you will be prompted to select your internet connection speed. Then the Broadjam pop-up Flash player will start playing the song. If the pop-up player is showing the artist and song information, but there is no sound please check your computer's volume setting. If the volume is set correctly, it may be possible the security settings on your browser or firewall are set too high, which can block the audio from playing properly.

A: To review music you need to have a Broadjam membership. If you don't have a membership sign up by clicking My Profile or Signup at the top of the screen. Joining is easy, and our Mini MoB and Reviewer MoB memberships are free. Once logged into your account click on Song Reviews, from there you can review songs by selecting a Random or specific genre. During the review, the artist name and song title is hidden, but once the review form is submitted this information will be posted to your Completed Reviews page.

A: Upload refers to a transfer of a file from one system to another system. For example, a song file from your hard drive to our web server.

A: Once logged into your Broadjam account click on Edit next to the Songs button. This is the songs edit page. Click Add New song to start the process of adding music to your profile. For more information about uploading mp3 please visit our Technical Assistance FAQ section.

A: It can take up to three days for a song to be encoded and activated by our automation system. The amount of time it takes is dependent upon the number of songs we are receiving, and your membership level.

A: You will see "Welcome Back, (your screen name)" at the top of the page.

A: If you've already logged in to our site before using the same computer and did not log out, our site will have saved a "cookie" or (packet of info.) on your computer, which the site recognizes and logs you in to the site automatically.

A: Please call Broadjam customer service at (608)-271-3633. Our customer service hours are Monday through Friday 10:30 am - 5:00 pm. If you are unable to reach us during normal business hours please leave your name, phone number, and a good time to call you, and we will return your call as soon as possible. Please have your old credit card number available. To cancel your monthly billing and your membership please fill out this cancellation form.

A: Please use this cancellation form to request permanent deletion of your Broadjam account. We will send a verification email to your account's e-mail address confirming your request. Once we receive your deletion confirmation, we will delete your account. Please be advised that account deletion is permanent and non-reversible.

A: You may cancel your subscription at any time, in accordance with Section 2.04 and Section 4.04 of Broadjam's User Agreement.

Monthly Billing Subscriptions
Refunds will not be issued for monthly billing subscriptions. If monthly billing is selected and is not cancelled by the end of the monthly period (30 days from the sign up date), your card will be billed at the beginning of the next 30 day period. In order to avoid additional charges to your card, you must contact Broadjam Customer Service through this cancellation form at least 5 days before your next billing date. And then reply to our email to confirm the cancellation of your subscription service.

Annual Billing Subscriptions
No refunds will be issued for annual billing subscriptions. Such cancellations will be effective after the paid period. The Subscription Service will remain active until the end of the paid period.

Annual Subscription Upgrades
Subscription upgrades may be cancelled at any time. However, no refunds will be issued for subscription upgrade cancellations. If you cancel an upgrade, the cost of the upgrade will be applied toward your membership level prior to upgrading. This will extend your membership subscription for the number of days equivalent to the upgrade purchase price.

To request cancellation of your Broadjam subscription use this form.