Purchasing Music

1. What file format are the song downloads available in?

2. Do I need a credit card to buy music on Broadjam?

3. What credit cards does the Broadjam Download Store accept?

4. How do I download the song(s) I purchased?

5. What is the transaction fee?

6. What are Broadjam free songs?

7. There is a song I want to buy, but there is not a “Buy” button next to it, how do I purchase it?

1. What file format are the song downloads available in? ^

Song downloads are available in mp3 format, 192 kbps (or higher), 44.1 kHz quality, and will play on both Windows and Mac compatible computers using the media player of your choice.




2. Do I need a credit card to buy music on Broadjam? ^

Not necessarily. Members have three different payment options on Broadjam: credit card, PayPal or purchase credits.




3. What credit cards does the Broadjam Download Store accept? ^

Broadjam accepts Visa, Mastercard, American Express, and Discover. And we also accept PayPal.




4. How do I download the song(s) I purchased? ^

Place your cursor over “Account Settings” in the navigation menu and click on the “My Purchases” option. Click the “Download” link next to the song you’d like to save to your computer.




5. What is the transaction fee? ^

When paying for downloads with a credit card, you will pay a $.50 fee any time your payment is less than $4.95, the cost of 5 songs. This payment goes toward covering the charges imposed by credit card and the credit card processing companies, which is approximately $.50 in fees every time a credit card transaction is made. If the independent artist covered this fee, they would only get a few cents every time they sold a song. You help pay the independent artist fairly for their music by covering this expense for them. If you choose to use Download Purchase Credits, we will cover the transaction expense for both of you, so neither you nor the artist have to pay. This is just one of the benefits of paying with Purchase Credits.




6. What are Broadjam free songs? ^

We allow our members to make as many songs as they’d like available for free download. It’s a great way for artists to attract new fans.

Songs need to be at least 192kbps in order to be made available for download. To make your song available for free download, login to your account, hover over “Songs” in the left menu and select “Add/Edit My Songs.” Then click the “not free” link to the right of the song title, which will change it to “free.”




7. There is a song I want to buy, but there is not a “Buy” button next to it, how do I purchase it? ^

Only songs the artist has selected to sell as downloads will have a “Buy” button next to them. If an artist is not selling a download of their song, you can check their albums page to see if the song is available for sale on a physical CD. However, some artists only sell music downloads when they believe there is a popular demand for their songs. You can let the artist know you want to buy one of their songs by leaving them a comment on their profile page. By letting the artist know you want to buy a song download, the artist will know there are fans willing to buy their music, and they may then activate a song for sale.