Login to your Broadjam account. Place your cursor over “Account Settings” and click on “My Artist Info.” There you will find an “Artist Name” text field you can edit to change your Artist Name or Genre and other information that shows on your Public Profile.
Members can contact you many ways, including leaving a comment on your profile, sending you and internal message or by visiting your website (whether it’s hosted by Broadjam or not). You can specify this website by logging into your account, placing your cursor over “Account Settings” and clicking on “My Artist Info.” On this page, you can personalize the URL for your Broadjam profile and add your URL for your external website (if applicable).
Broadjam’s Transmit function provides the ability to send your songs to any recipient via a web link. The recipient can download and/or stream the songs you select. You are in complete control of who receives your songs. This is a great service as it saves you money in CD production and shipping as it delivers the content in digital format.
To use the transmit function login to your account, drag your cursor over “Songs” in the navigation menu and click on “Transmit Songs.” Click the Transmit button on the following page, select the songs you would like to transmit and then you may e-mail them off to whom ever you choose, or you can copy and paste the link to use later. To turn on/off the free download function click Edit next to the Songs button. Scroll down to the bottom of the page and check or uncheck the “Allow song downloads on all song transmit” box.
After joining Broadjam you can set up a direct link to your Artist Profile. You can specify this by logging into your account, placing your cursor over “Account Settings” and clicking on “My Artist Info.” On this page, you can personalize the URL for your Broadjam profile (provided it’s not already taken). Click submit when you’re done.
Login to your account. Place your cursor over “Photos” in the navigation menu and click on “Add/Edit My Photos.” To change which photo appears as your profile photo, click the house icon next to the photo of your choice. This can be changed at any time you’d like.
The Latest News area is used to update your fans on what is new with you or your band. This page can be accessed by placing your cursor over “Account Settings” and clicking on “My Artist Info.”
(Note: This area does not Sync to the News page on the hosted website of Primo MoB members. Use the Content Editors section to edit the News page on your website.)
This will be displayed on the Home page of your profile. Also the selected State and Country will be associated to the songs in your Broadjam account. This information can be helpful when a visitor to the site is searching for songs by artist location.
This is the intro bio information that visitors see when coming to your profile page. If you are a Primo MoB member hosting a website with Broadjam, the Artist short Description is the main text section on your Home page.
The three songs that appear on your artist profile Home page are the first three songs on your Songs page. To change what songs appear on your home page, login to your account, place your cursor over “Songs” in the navigation menu and click on “Add/Edit My Songs.” Then click the sort arrows on the right side of your song list and arrange your songs with your desired three songs at the top of the page. The dark arrows move the song to the top or bottom of the list. The light arrows move the song up or down the list one spot at a time.
Login to your Broadjam account. Place your cursor over “Account Settings” and click on “My Artist Info.” There you will find an “Artist Name” text field you can edit to change your Artist Name or Genre and other information that shows on your Public Profile.
Login to your Broadjam account. Place your cursor over “Public Profile” and click on “My Public Profile.” You can also copy and pasted your Broadjam URL into your web browser.
1. Login to your account.
2. Place your cursor over “Songs” in the menu and click on “Add/Edit My Songs.”
3. Click the “Add New Song” button.
4. Fill in the information in the top 3 rows (Song Name, Song Length, Primary Genre). You can complete the rest later if you wish.
5. Scroll down to the bottom of the page and click “Submit.”
6. Click the “Browse/Locate File” button and select the MP3 file you wish to upload.
7. Click “Submit” and you’re done! Now just wait until the song is listed as “activated” on your song page.
After you’ve successfully uploaded your song, you’ll see the song’s status will be listed as “pending,” which means it’s currently waiting to be encoded. Most songs will be encoded within half an hour during non-peak upload periods, but could take longer under certain circumstances. Once it has been encoded, the status will change to “activated,” which means it is ready for use.
If your song is not activated within the estimated encoding times, please double check that your song file is a valid MP3, and then re-upload the song file to your Broadjam account. Also, please fee to contact us at customerservice@broadjam.com.
There are several software programs you can use to convert you music to MP3 format, including iTunes and Windows Media Player. It would be best to run a web search to see if your other software is capable of making this conversion.
Yes, you may mail us your album and we will encode your songs for you. There is, however, a fee involved for this, as it requires time on our part. The fee depends on your membership level and the fees are as follows:
– Primo MoB - $1/song
– Pro MoB - $1/song
– MoB - $2/song
– Mini MoB - $5/song
Login to your account. Place your cursor over “Songs” in the menu and click on “Add/Edit My Songs.” Locate the song in your list you’d like to edit and click the “edit” link below the title. Make the edits/additions you’d like and click on the “Submit” button at the bottom of the page. Your information will be updated instantly.
Login to your account, place your cursor over “Songs” in the navigation menu and click on “Add/Edit My Songs.” Then click the sort arrows on the right side of your song list and arrange your songs however you’d like. The dark arrows move the song to the top or bottom of the list. The light arrows move the song up or down the list one spot at a time. The three songs at the top of your list will appear on your Public Profile.
Login to your account, place your cursor over “Songs” in the navigation menu and click on “Add/Edit My Songs.” Click the “delete” link below the title of the song you’d like to delete.
*Please note – deleting a song is irreversible. Also, if you delete a song, you will also delete all data associated with the song, including licensing/contest submissions, reviews, statistics, etc.
If all you’re trying to do, however, is replace the song with a newer version of the same song, you don’t have to delete it. You can just click the “re-upload” link below the title and upload the newer MP3.
There are three features available under the Status column. The red “x” icon allows you to activate your songs for Peer-to-Peer Broadjam Review. When it is a green icon your song has been activated. The closed padlock symbol indicates your song is private or not visible on your Artist Profile. If the padlock is open (unlocked) then your song is visible on your Artist Profile. The “not free” means you song is not activated for Broadjam Free Songs section. If “free” appears, your song is activated for Broadjam Free Songs. A gold ‘$’ means your song is available for purchase on the Broadjam website.
Once your song has been encoded, the status will change to “activated,” which means it is ready for use. You’ll notice that the kbps (kilobytes per second) is also shown, which reflects the bit rate of the MP3 you just uploaded.
*Please note - To be able to sell your songs, they need to be uploaded at 192 kbps or higher. But aside from this, the bit rate has no bearing on the song’s accessibility.
Yes. Login to your account, place your cursor over “Songs” in the navigation menu and click on “Add/Edit My Songs.” Then click on the padlock icon under the Status column to the right of the song title you want to hide from the public. When the lock icon is closed (locked) the song will be hidden. Keep in mind, this will not affect the song’s accessibility for licensing opportunities or contests. Locking the song simply hides it from the general public, so don’t let that concern you.
Yes. You are able to submit a song, with the visibility turned off, to any Broadjam Opportunity.
There are many possible reasons why a song may not play. Check for the newest Flash Plug-in. Go to Adobe.com and download the newest version of Flash. Check your computer’s firewall settings. If you have a personal firewall installed on your computer you may want to try turning it down or off and see if that fixes the problem. If you are using a computer at a business they may have a firewall installed to block certain media like song streaming. Check your computer’s soundcard. Occasionally your sound card may become disabled. Check your computer settings and make sure you have a sound device enabled. Check your Internet connection Ports to make sure they are open. If none of these options have worked please contact Broadjam Customer Service and include the following information:
Broadjam does have a protected audio player that helps deter audio thieves from stealing your music. But please note, any audio playback is vulnerable for a person to capture, depending on how savvy the user is with computers or recording equipment. Most people do not go through the trouble of stealing unless it is really easy to do.
Login to your account, place your cursor over “Songs” in the navigation menu and click on “Add/Edit My Songs.” Click on the “Sell My Music” button. Look through the Downloads Brochure so that you understand how everything works. At the end of the brochure you can mark your songs for sale.
*Please note – your MP3s must be uploaded at 192kbps or higher in order to be sold (but this has nothing to do with Music Licensing submissions).
Most songs will be encoded within half an hour during non-peak upload periods, but could take longer under certain circumstances. Once it has been encoded, the status will change to “activated,” which means it is ready for use.
If your song is not activated within a day, please double check that your song file is a valid MP3, and then re-upload the song file to your Broadjam account. Also, please fee to contact Broadjam Customer Service.
Any song name on Broadjam can be clicked on to see more information. Try clicking on a song name to see the metadata page.
Review credits allow you to activate songs for the Broadjam peer review mechanism. One review credit will activate one song for the Broadjam peer review. To earn review credits you will need to complete a certain number of reviews based on your membership level. Go to the bottom of your Songs Edit page to learn how many reviews must be completed to receive a review credit. Check near the top of your Songs Edit page to view your available credits. Please note: The number of review credits you have earned does not correlate to the number of reviews your song will receive.
A song credit has been used because a song has been added. Once you have entered in the name, time and genre for a song, a credit will be used. You can click on the Delete button to remove the unfinished song and get your credit back, or you can click on the Edit or Upload button next to the song and to add information and/or finish the upload process.
Login to your account, place your cursor over “Songs” in the navigation menu and click on “View My Songs.”
Login to your account, place your cursor over “Photos” in the navigation menu and click on “Add/Edit My Photos.” Click on the “Add New Photo” button and enter in your photo information. Next Browse/Choose the file on your computer. Then click on the Upload button. The photo should appear instantly in your account. Photos must be in a jpeg or gif file format. Photo dimensions must be between a minimum of 200 to a maximum of 400 pixels in width and a minimum of 200 to a maximum of 400 pixels in height. We recommend that you crop your photo to 400 X 260 pixels.
*Please note – there are pages of the website (like the Top 10 charts) that square off all photos to the same size. The portion of your photo that will be used is the center of photo, so keep that in mind.
You will have to use a Photo Editor (e.g. Paint, Adobe Photoshop, etc.) in order to format/re-size the photo to the correct dimensions. We suggest trying Irfanview (PC only) if you do not have a photo cropper on your computer. Photos must be in a jpeg or gif file format. Photo dimensions must be between a minimum of 200 to a maximum of 400 pixels in width and a minimum of 200 to a maximum of 400 pixels in height. We recommend that you crop your photo to 400 X 260. Please double check that your photo file is in this format.
Yes, you may mail your photo to us, and we will upload it to your account for a small fee based on your membership level. To submit materials for encoding please contact Broadjam Customer Service for more information.
Login to your account, place your cursor over “Photos” in the navigation menu and click on “Add/Edit My Photos.” Click the “edit” button next to the photo you wish to edit. Once you have entered in the new information click on the Save Info button. If you are uploading a new image you can Browse/Chose File on your computer for it. Or just click on the Photos link to see your updated changes.
Login to your account, place your cursor over “Photos” in the navigation menu and click on “Add/Edit My Photos.” Then click the sort arrows on the right side of your photo list and arrange your photos however you’d like. The dark arrows move the photo to the top or bottom of the list. The light arrows move the photo up or down the list one spot at a time.
Login to your account, place your cursor over “Photos” in the navigation menu and click on “Add/Edit My Photos.” Click the “delete” link next to the photo you’d like to delete.
The lock icon controls the visibility of your photos to visitors. The closed lock (locked) turns your photos off. The open lock (unlocked) turns your photos on.
Yes. When an image is uploaded you can turn the visibility of the photo off but still use the image on your Albums page or Homepage. This way you don’t have the same photo in two areas.
A Photo credit has been used because photo information has been added. Once photo information has been added to your account, a credit is used regardless if you have completed image file upload or not. You can select the Delete button for the unfinished photo to get your credit back or you can select the Edit or Upload button next to that photo entry and finish the image upload process.
The image you are seeing is a Broadjam default photo. It means that your photo upload was not successful. Try uploading the photo again or contact Broadjam Customer Service for more assistance.
Login to your account, place your cursor over “Photos” in the navigation menu and click on “View My Photos.”
Login to your account, place your cursor over “Albums” in the navigation menu and click on “Add/Edit My Albums.” Click the “Add New Album” button. Enter the Album’s title, as well as any other information you’d like to include (this is not required). On the following page, click the photo you’d like to associate with this album. If you’d rather not choose anything, just click “Cancel” and the default Broadjam logo will appear as it’s photo.
Login to your account, place your cursor over “Albums” in the navigation menu and click on “Add/Edit My Albums.” Click the “edit” link next to the album you’d like to edit and make any changes you’d like.
An Album credit has been used because Album information has been added. Once you have clicked the Add New Album button a credit will be used. You can click on the Delete button to remove the unfinished Album to get your credit back or you can click on the Edit, Add Songs, or Associate Album Cover button next to the Album to finish the process.
Login to your account, place your cursor over “Albums” in the navigation menu and click on “Add/Edit My Albums.” Then click the sort arrows on the right side of your album list and arrange your albums however you’d like. The dark arrows move the album to the top or bottom of the list. The light arrows move the album up or down the list one spot at a time.
Login to your account, place your cursor over “Albums” in the navigation menu and click on “Add/Edit My Albums.” Click the “delete” link next to the album you’d like to delete.
The lock icon controls the visibility of your albums to visitors. The closed lock (locked) turns your album off. The open lock (unlocked) turns your album on.
Broadjam does not distribute physical albums, but you can put a link from your albums page to another site online where you sell your CD. Log in to your Broadjam account and click on the Edit button next to Albums. Then add the URL where your album is sold in the Buy CD URL field. Then when viewing the album information there will be a Buy button that a visitor can click on.
When an Album is created Broadjam will ask you to associate a Photo for the Album Cover. If a photo is not selected or you have not uploaded a photo, the default image is the “photo not available” image.
Yes. Many Broadjam members create multiple styles of music. It’s easier for fans or visitors to your Profile to view your music when it is categorized by genre. When you create an album you can name it “Rock Songs.” When you associate your songs to the album choose all of your rock songs and place them in that album. Then add some text describing the songs in the Album Description field.
Login to your account, place your cursor over “Albums” in the navigation menu and click on “View My Albums.”
Login to your account, place your cursor over “Events” in the navigation menu and click on “Add/Edit My Events.” Click the “Add New Event” button. Enter as much detail about the event as you can (starred items are required). Scroll to the bottom of the page and click “Submit.”
Login to your account, place your cursor over “Events” in the navigation menu and click on “Add/Edit My Events.” Click the “edit” link next to the event you’d like to edit and make any changes you’d like.
Events are placed in order based on their date. It is not possible to change the order.
Login to your account, place your cursor over “Events” in the navigation menu and click on “Add/Edit My Events.” Click the “delete” link next to the event you’d like to delete.
No, but the more information that is listed in your event the more informed your fans will be. The only required fields are Venue Name, Event Date, and Show Time.
Make sure all the required fields are filled in; Venue Name, Event Date, and Show Time. Also make sure that an excessive amount of characters are not being entered in the Venue Name field. If all the required fields are populated with information and it still does not save please contact Broadjam Customer Service.
No. At this time the Events page is not set up for reoccurring events.
Login to your account, place your cursor over “Events” in the navigation menu and click on “View My Events.”
Login to your account, place your cursor over “Bios” in the navigation menu and click on “Add/Edit My Bios.” Click the “Add New Text” button. Enter a title, select the length, enter the date it was created, and then enter the text. Note: If you’re copying and pasting text from a Word document the formatting may change. Try taking the copied text and pasting it into a plain text document (like Notepad). Then take that text and copy and paste it into the Bio edit page.
Login to your account, place your cursor over “Bios” in the navigation menu and click on “Add/Edit My Bios.” Click the “edit” link next to the bio you’d like to edit and make any changes you’d like.
Login to your account, place your cursor over “Bios” in the navigation menu and click on “Add/Edit My Bios.” Then click the sort arrows on the right side of your album list and arrange your bios however you’d like. The dark arrows move the bios to the top or bottom of the list. The light arrows move the bios up or down the list one spot at a time.
Login to your account, place your cursor over “Bios” in the navigation menu and click on “Add/Edit My Bios.” Click the “delete” link next to the bio you’d like to delete.
The lock icon controls the visibility of your Bio text to visitors. The closed lock (locked) turns your bio text off. The open lock (unlocked) turns your bio text on.
Think of your Bio page as another place to put important text. Here are a few examples of other text to place on your Bio page: individual band member bios, news articles, similar artists, band stats, and anything else that can be presented in text.
Login to your account, place your cursor over “Bios” in the navigation menu and click on “View My Bios.”
Login to your account, place your cursor over “Videos” in the navigation menu and click on “Add/Edit My Videos.” Click on the “Add New Video” button and enter in your video information. Next Browse/Choose the file on your computer. Then click on the Upload button.
Please keep in mind all videos will be resized to a frame size of 320×240 and will be encoded for web playback. Video files uploaded to Broadjam should be no larger than 100 MB. Also keep in mind that video files are significantly larger than music files and may take over 30 minutes to upload even on a high speed connection. If you have any problems uploading a video or have other questions, please contact Broadjam Customer Service.
We recommend uploading .MOV (Quicktime) or .WMV (Windows Media Video) video files, but we can handle other types of video files. Please keep in mind all videos will be resized to a frame size of 320×240 and will be encoded for web playback. Video files uploaded to Broadjam should be no larger than 100 MB. Also keep in mind that video files are significantly larger than music files and may take over 30 minutes to upload even on a high speed connection. If you have any problems uploading a video or have other questions, please contact Broadjam Customer Service.
Login to your account, place your cursor over “Videos” in the navigation menu and click on “Add/Edit My Videos.” Click the “edit” link next to the video you’d like to edit and make any changes you’d like.
Login to your account, place your cursor over “Videos” in the navigation menu and click on “Add/Edit My Videos.” Then click on the “Sort My Videos” button. Sort your videos and click on the Submit Order button to save it.
Login to your account, place your cursor over “Videos” in the navigation menu and click on “Add/Edit My Videos.” Click the “delete” link next to the video you’d like to delete.
The lock icon controls the visibility of your videos to visitors. The closed lock (locked) turns your video off. The open lock (unlocked) turns your video on.
No. Currently Broadjam does not offer video download sales.
First make sure you have Flash installed on your computer. Go to adobe.com and download the newest version of Flash. If you have Flash installed and still can not see your video please contact Broadjam Customer Service.
A Video credit has been used because the video title and information has been added. Once you have clicked on the Add New Video button, a credit will be used. You can click on the Delete button next to the video entry to get your credit back or you can click on the Edit or Upload button next to the video title and finish the upload process.
Login to your account, place your cursor over “Videos” in the navigation menu and click on “View My Videos.”
Login to your account. Place your cursor over “Account Settings” and click on “My Account Info.” Add/edit your contact information however you’d like and click “Submit” when you’re finished.
There can be a few reasons for this. Your email address may have been entered incorrectly (extra spaces, or typo), your email box could be full or our emails are getting filtered into your junkmail. You can manage which emails you’d like to receive by placing your cursor over “Account Settings” and clicking on “My Email Settings.” On the following page, you can specify which emails you’d like to receive.
If you’re still not receiving the emails, please contact our Customer Support Department at customerservice@broadjam.com
Broadjam has teamed up with Spreadshirt so you can create a store that fans can access from your Broadjam profile page and buy your merchandise.
Login to your account. Place your cursor over “Merchandise” in the menu and click on “Add/Edit My Merchandise.” Click on the “Set up a free merch store” link which will take you to Spreadshirt’s home page. Next click on the “Join now!” and follow the steps.
Go to spreadshirt.com and log into your account. Once you have logged in, go to the menu on the left hand side of your Spreadshirt admin page and click Spreadshop. When the menu expands, click on Linking. At the top of the page, you will see your Spreadshirt default URL, which you can customize to your preference. Then copy and paste this URL into your Merch Edit page on your Broadjam profile.
To get a Connection someone visited your Broadjam Profile and clicked on the “Connect to me” link at the top left under the photo on all profiles. Or they could have been listening to your song and clicked on the Connect To Artist button on the Broadjam Audio Player.
Login into your Broadjam account and go to a Broadjam member’s Artist Profile page. Then click on the “Connect to me” link at the top left under the photo of the Broadjam Profiles. You can also become a Connection by clicking on the Connect To Artist button on the Broadjam Audio Player.
A playlist offers you better organization and management of the various music files on your Broadjam account by controlling what songs are played and in what order, much like a music playlist used by radio stations.
Login to your account. Place your cursor over “Playlists” in the menu and click on “Add/Edit My Playlists.” Click the “Create Playlist” button at the top of the page. Enter a name for the playlist, mark it public or private, and then click “Save.”
Now that the playlist has been created, you can begin adding songs to it, which can be done with every song you find on Broadjam.
You’ll need to be logged in to your account to do this. Next to each song on Broadjam is a plus symbol. Click on the plus symbol next to the song you wish to add to your playlist. A window will appear with the playlist(s) you’ve created. If you haven’t created a playlist click the “Create Playlist” button at the top of the window. Choose a playlist to add the song to. When you check the box next to the playlist your song will be automatically added.
Login to your account, place your cursor over “Playlists” in the navigation menu and click on “Add/Edit My Playlists.” Click the “delete” link next to the playlist you’d like to delete.
Login to your account, place your cursor over “Playlists” in the navigation menu and click on “Add/Edit My Playlists.” Click the “edit” link next to the playlist you’d like to rename. On the following page, change the name to whatever you’d like and click “Save.”
Yes. When you first create a playlist, a public or private option is available to you. If you have already created a playlist and want to change it to public or private, login to your account, place your cursor over “Playlists” in the navigation menu and click on “Add/Edit My Playlists.” Click the padlock icon next to the playlist you’d like to lock/unlock. If the padlock is locked, the playlist is private.
Yes. Login to your account, place your cursor over “Playlists” in the navigation menu and click on “Add/Edit My Playlists.” Click the Edit link next to Playlist located on the Profile page. Then click the View link to view the current songs in your playlist. You can change the order of the songs by either clicking on the up and down arrows or by changing the number in the position field.
Most likely your pop up blocker is turned on. Turn your pop up blocker off in your browser or accept pop ups from Broadjam.com. If you are still unable to add a song to your playlist please contact Broadjam Customer Service.
We have made it as difficult as possible for people to steal your music, while still offering your fans the flexibility of buying MP3’s. We play your music through our own secure Flash player, so they can’t use their own player to capture your music. There is nowhere on the website for someone to simply download your music without paying for it first (except if you marked a song for Broadjam Free Songs). Unfortunately, the Internet is an insecure medium, so there will always be ways for the most savvy users to copy your music. We feel the majority of our users don’t behave that way, however.
If you’ve removed the song from the download store previously, you’ll need to contact Broadjam to have the song added to the download store. If the song hasn’t been removed previously, please contact Broadjam Customer Service.
Songs need to be at least 192kbps in order to be made available for download. To make your song available for free download, login to your account, hover over “Songs” in the left menu and select “Add/Edit My Songs.” Then click the “not free” link to the right of the song title, which will change it to “free.”
First, login to your Broadjam account. Place your cursor over “Account Settings” in the navigation menu and click on “Upgrade Account.” Specify the membership you want (and choose the duration if necessary). Proceed with your payment information. If the transaction is successful, the upgrade will immediately be applied to your account.
Once logged into your Broadjam account, place your cursor over the “Songs” item in the navigation menu and select the “Add/Edit Songs” option. Then click “Add New Song” to start the process of adding music to your profile.
On the song metadata page, enter the all of the information about the song that you’d like. The top three fields are required (name, length and genre), but the rest are not. Once your information is entered, scroll to the bottom of the page and click the “Submit” button. On the following page, you’ll just need to browse your computer files and specify the MP3 file you’d like to upload. Click the “Submit” button once the file is selected.
Once you see the “success” message, your song will have been added to the encoding queue. Until the song is encoded, the status of the song will read “pending.” Once the encoding has been completed, the song will be activated and ready for use. The encoding time will depend on how many other songs are being encoded, but it generally takes up to 20 or 30 minutes. If it takes longer than a day, you may want to try re-uploading the song or contacting customer support.
First, login to your Broadjam account. In the “My Account” section of the navigation menu, place your cursor over “Account Settings” and click on “Update My Credit Card.” Enter the information required and click “Submit.”
Login to your account. In the “My Account” section of the navigation menu, place your cursor over “Account Settings” and click on “My Account Info.”
The navigation menu is located on the left side of every page of the website. Any feature can be accessed using this menu. Keep in mind, not all of the menu items will be visible until you login to your account.
The page you see is your Message Center, which contains all of our communication features, including profile comments, internal messaging, notifications and recent song plays. This page can be accessed any time by selecting the Message Center option in the navigation menu.
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