Profile

1. How do I change my artist name or genre?

2. How can visitors to my profile contact me?

3. What is the Transmit function, and how do I use it?

4. What is the direct web link to my Homepage?

5. How Do I change my Homepage photo?

6. What is the My News Area used for?

7. Why should I fill in the Artist Location Section?

8. Why should I fill in the Artist Short Description Section?

9. How do I change the 3 songs on my Homepage?

10. How do I change my Artist Name on my Profile?

11. How did someone become my Connection?

12. How can I delete a Connection?

13. How can I see my Homepage like a visitor would see it?

14. How do I upload songs to my Profile?

15. I don’t know how to make MP3s. Can you help me?

16. Can I send you my songs for you to upload?

17. How do I edit my song information?

18. How do I change the order of my songs?

19. How do I delete a song from my profile page?

20. What are the icons under the Status column for on the Songs Edit page?

21. What does Activated (128/192 kbps) mean?

22. I don’t want my songs available to the public. Can they be hidden?

23. If my songs are hidden from the public can I submit them to Opportunities on the Broadjam website?

24. My songs won’t play. What should I do?

25. Can someone steal my music?

26. How can I sell my songs?

27. After I’ve uploaded a song how long will it take before it can be played?

28. How does someone see my song lyrics or song metadata?

29. What are Song Credits?

30. What are Review Credits?

31. I’ve added a song but never finished uploading it. Why has a song credit been used?

32. How can I see my Songs page like a fan would see it?

33. How do I upload a Photo to my Profile?

34. I don’t know how to re-size a photo. Can you help?

35. Can I send you my photos for you to upload?

36. How do I edit my photo information?

37. How do I change the order of my photos?

38. How do I delete a photo from my Profile?

39. What is the lock icon under the Status column for on the Photos Edit page?

40. Can I turn the visibility of a photo off and still use it for my Home/Albums page?

41. I added a photo but never finished uploading it? Why has a photo credit been used?

42. I uploaded a photo but on my photos page it shows the “photo not available” image. Why?

43. How can I see my Photos page like a visitor would see it?

44. How do I add an Album to my Profile?

45. How do I edit my Album information?

46. I added an Album but never finished uploading it. Why has an Album credit been used?

47. How do I change the order of my Albums?

48. How do I delete an Album from my Profile?

49. What is the lock icon for on the Albums Edit page?

50. Can I sell my Album on Broadjam?

51. Why does my Album have a “photo not available” for an image?

52. I create multiple genres of music. Can I use my Albums page to sort them?

53. How can I see my Albums page like a fan would see it?

54. How do I add an Event to my Profile?

55. How do I edit my Event Information?

56. How do I change the order of my Events?

57. How do I delete an Event from my Profile?

58. When I add an Event do I have to fill in all the fields?

59. I have clicked the submit button but my Event will not save. Why?

60. Can I set up a recurring event?

61. How can I see my Events page like a fan would see it?

62. How do I add a Bio to my Profile?

63. How do I edit my Bio information?

64. How do I change the order of my Bios?

65. How do I delete a Bio from my Profile?

66. What is the lock icon for on the Bio Edit page?

67. Why should I have multiple Bios?

68. How can I see my Bio page like a fan would see it?

69. How do I add a Video to my Profile?

70. What format does my video need to be?

71. How do I edit my Video information?

72. How do I change the order of my Videos?

73. How do I delete a Video from my Profile?

74. What is the lock icon for on the Video Edit page?

75. Can I sell my Videos?

76. I can’t view my video. What should I do?

77. I added a Video but never finished uploading it. Why has a Video credit been used?

78. How can I see my Video page like a fan would see it?

79. How do I add my Contact info to my Profile?

80. What is the contact page used for?

81. I added my email address to the contact page but I’m not receiving e-mails. Why?

82. I added my website URL to the contact page but it’s not working. Why?

83. What is the Additional Contact Info text box used for?

84. What is the Merch area used for?

85. How do I sign up for my own Spreadshirt store?

86. Where do I get my Merch Link?

87. How did I get a Connection?

88. How can I be a Connection of someone else?

89. How can I delete a Connection?

90. What is a Playlist?

91. How do I create a playlist?

92. How do I add songs to my playlist?

93. How do I delete a playlist?

94. Can I rename my playlist?

95. Can I make my playlist private?

96. Can I change the order of the songs in my playlist?

97. Why can’t I add a song to my playlist?

98. What kind of security is in place to ensure the protection of my music?

99. I’ve tried to mark my song for sale but the buy button wont appear. Why?

1. How do I change my artist name or genre? ^

Login to your Broadjam account, and go your profile page. This is the Home Edit Page. There you will find an “Artist Name” text field you can edit to change your Artist Name or Genre and other information that shows on your Home page.




2. How can visitors to my profile contact me? ^

By filling out your Contact page email address, registered members of the Broadjam web site will be able to send you email without actually having your email address. Visitors to your site may easily join as a free Fan MoB or Mini MoB member. To fill in your contact email address, login to your account and click on Edit Contact Info at the top of the page below your artist name. Then fill in your email address and web site URL (if applicable) and click the Submit button.




3. What is the Transmit function, and how do I use it? ^

Broadjam’s Transmit function provides the ability to send your songs to any recipient via a web link. The recipient can download and/or stream the songs you select. You are in complete control of who receives your songs. This is a great service as it saves you money in CD production and shipping as it delivers the content in digital format. To use the transmit function login to your account and click on the Transmit button. Then select the songs you would like to transmit and then you may e-mail them off to whom ever you choose, or you can copy and paste the link to use later. To turn on/off the free download function click Edit next to the Songs button. Scroll down to the bottom of the page and check or uncheck the “Allow song downloads on all song transmit” box. The Transmit feature is not available to Mini MoB members.




4. What is the direct web link to my Homepage? ^

After joining Broadjam you can set up a direct link to your Artist Profile. Go to your profile page and under the Artist Short Description section you can edit your Broadjam URL. Then click on the Submit button to save the changes. (Note: Make sure to not enter any spaces or your URL will not work.)




5. How Do I change my Homepage photo? ^

Log in to your account and go to your profile page. Then click on the Change Photo underneath the current image in the left hand corner. Choose a different image from your Photos page to become your homepage photo. Click the House icon next to the photo to make it your Homepage photo.




6. What is the My News Area used for? ^

The My News area is used to update your fans on what is new with you or your band. (Note: This area does not Sync to the News page on the hosted website of Primo MoB members. Use the Content Editors section to edit the News page on your website.)




7. Why should I fill in the Artist Location Section? ^

This will be displayed on the Home page of your profile. Also the selected State and Country will be associated to the songs in your Broadjam account. This information can be helpful when a visitor to the site is searching for songs by artist location.




8. Why should I fill in the Artist Short Description Section? ^

This is the intro bio information that visitors see when coming to your profile page. If you are a Primo MoB member hosting a website with Broadjam, the Artist short Description is the main text section on your Home page.




9. How do I change the 3 songs on my Homepage? ^

The three songs that appear on your artist profile Home page are the first three songs on your Songs page. To change what songs appear on your home page log in to your account and click on the Edit link next to Songs. Then click the Sort arrows and arrange your songs with your desired three songs at the top of the page.




10. How do I change my Artist Name on my Profile? ^

Login to your account and go to your profile page. Then scroll down and edit the “Artist Name” text field and click the Submit button.




11. How did someone become my Connection? ^

When you visit another member’s profile you can click on the “Connect to me” link at the top left of the page just below their photo. Once you’ve added them as a Connection you will receive notifications of the member’s activity at Broadjam.




12. How can I delete a Connection? ^

Login to your account and click on the Connections link on the left hand side of your profile under the My Content section.Then click on the Remove link next to their picture. They will no longer be displayed as one of your connections and you will no longer receive notifications about their activity at Broadjam.




13. How can I see my Homepage like a visitor would see it? ^

Log in to your account and click the “View My Profile” button located on the lower left-hand side of your profile page. Or, try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




14. How do I upload songs to my Profile? ^

Log in to your Broadjam account and click the Songs link located on the left side of the screen under the My Content section. Then click on the Add New Song button. We encourage you to fill in the metadata fields, which will give your song more opportunities to be found on the site, but only the first 3 fields are required (Song name, Song length, and Primary Genre). Once you are finished adding the song’s metadata, click on the Submit button at the bottom of the page. Then click on the Browse/Choose button to locate the song file on your computer. Click on the Open button once you have selected the song file. Then click on the Upload button. A progress bar will be displayed showing the status of your upload. When the upload is complete you will see a success confirmation screen. To upload songs to the Broadjam website they will need to be in 192kbps, 44.1 KHz (128kbps, 44.1 KHz is also acceptable) mp3 file format on your computer. If you are not sure on how to make an Mp3 please visit our Technical Assistance FAQ Technical section or check out our Tutorials FAQ section for a walk-through on how to use iTunes.




15. I don’t know how to make MP3s. Can you help me? ^

If you are not sure on how to make an MP3 please visit our Technical FAQ sectionor check out our Tutorials FAQ section for a walk-through on how to use iTunes.




16. Can I send you my songs for you to upload? ^

Yes, you may mail an audio CD to us, and we will convert your music in to mp3 format, and upload it to your account for a small fee based on your membership level. To submit materials for encoding please visit our Encoding Services FAQ page for additional information.




17. How do I edit my song information? ^

Log in to your account and click on the Songs link under the My Content section. Then click on the Edit link below the song title you wish to update. Make the changes and click on the Submit button at the bottom of the page. Your information will be updated instantly.




18. How do I change the order of my songs? ^

Log in to your Broadjam account and click on the Songs link under the My Content section. Then click on the Sort arrows to make any necessary order changes. The inner arrows will move your song one place up or down and the outer arrows will move your song to the very top, or bottom of your list. Your songs will be updated instantly.




19. How do I delete a song from my profile page? ^

Log in to your Broadjam account and click on the Songs link under the My Content section. Then click the Delete link below the song title you wish to delete. Once a song has been deleted, Broadjam cannot restore it, so be careful.




20. What are the icons under the Status column for on the Songs Edit page? ^

There are three features available under the Status column. The red “x” icon allows you to activate your songs for Peer-to-Peer Broadjam Review. When it is a green icon your song has been activated. The closed padlock symbol indicates your song is private or not visible on your Artist Profile. If the padlock is open (unlocked) then your song is visible on your Artist Profile. The “not free” means you song is not activated for Broadjam Free Songs section. If “free” appears, you song is activated for Broadjam Free Songs. A gold ‘$’ means your song is available for purchase on the Broadjam website.




21. What does Activated (128/192 kbps) mean? ^

Once you’ve upload a song to your profile and it has activated its bit rate is shown. The higher the bit rate the better the audio will sound when it’s streamed. Broadjam recommends that you upload all music at a 192kbps Mp3. To be able to sell your songs, they need to be uploaded at 192 kbps quality.




22. I don’t want my songs available to the public. Can they be hidden? ^

Yes. Log in to your Broadjam account and click on the Songs link under the My Content section. Then click on the padlock icon under the Status column to the right of the song title you want to hide from the public. When the lock icon is closed (locked) the song will be hidden.




23. If my songs are hidden from the public can I submit them to Opportunities on the Broadjam website? ^

Yes. You are able to submit a song, with the visibility turned off, to any Broadjam Opportunity. When a song is turned off you only block the public from seeing it on your Broadjam Profile.




24. My songs won’t play. What should I do? ^

There are many possible reasons why a song may not play. Check for the newest Flash Plug-in. Go to Adobe.com and download the newest version of Flash. Check your computer’s firewall settings. If you have a personal firewall installed on your computer you may want to try turning it down or off and see if that fixes the problem. If you are using a computer at a business they may have a firewall installed to block certain media like song streaming. Check your computer’s soundcard. Occasionally your sound card may become disabled. Check your computer settings and make sure you have a sound device enabled. Check your Internet connection Ports to make sure they are open. If none of these options have worked please contact Broadjam Customer Service and include the following information:

• Computer Type (PC or Mac):
• Operating System (XP, Vista, OSX, etc.):
• Internet Browser and version (Internet Explorer, Safari, Firefox, etc.):
• Internet Connection Speed (DSL, Cable, Dial-Up, etc.):
• And include any error message you are receiving.



25. Can someone steal my music? ^

Broadjam does have a protected audio player that helps deter audio thieves from stealing your music. But please note, any audio playback is vulnerable for a person to capture, depending on how savvy the user is with computers or recording equipment. Most people do not go through the trouble of stealing unless it is really easy to do.




26. How can I sell my songs? ^

Log in to your account and click on the Songs link under the My Content section. Then click on the Sell My Music button. Look through the Downloads Brochure so that you understand how everything works. At the end of the brochure you can mark your songs for sale. Note: your songs must be uploaded as a 192kbps MP3.




27. After I’ve uploaded a song how long will it take before it can be played? ^

All songs that are uploaded to Broadjam.com should activate within an hour depending on how much traffic is on the Broadjam website. In extreme situations it may take up to 72hrs. If your song has not activated within 72hrs please try re-uploading it or contact Broadjam Customer Service for additional assistance.




28. How does someone see my song lyrics or song metadata? ^

Any song name on Broadjam can be clicked on to see more information. Try clicking on a song name to see the metadata page.




29. What are Song Credits? ^

Song credits determine the amount of songs you can have on Broadjam. Each membership level on Broadjam allows you to have a different amount of songs uploaded to your account at any one time.

• Mini MoB - 3 songs credits
• MoB - 50 songs credits
• Pro MoB - 100 songs credits
• Primo MoB - 250 songs credits

Once song information has been added to your account, a credit is used regardless if you have completed the mp3 file upload or not.




30. What are Review Credits? ^

Review credits allow you to activate songs for the Broadjam peer review mechanism. One review credit will activate one song for the Broadjam peer review. To earn review credits you will need to complete a certain number of reviews based on your membership level. Go to the bottom of your Songs Edit page to learn how many reviews must be completed to receive a review credit. Check near the top of your Songs Edit page to view your available credits. Please note: The number of review credits you have earned does not correlate to the number of reviews your song will receive.




31. I’ve added a song but never finished uploading it. Why has a song credit been used? ^

A song credit has been used because a song has been added. Once you have entered in the name, time and genre for a song, a credit will be used. You can click on the Delete button to remove the unfinished song and get your credit back, or you can click on the Edit or Upload button next to the song and to add information and/or finish the upload process.




32. How can I see my Songs page like a fan would see it? ^

Log in to your Broadjam account and click on the “View My Profile” link to see your profile like a fan or visitor. Then click on the Songs button. Or logout of your account and try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




33. How do I upload a Photo to my Profile? ^

Log in to your Broadjam account and click the Photos link under the My Content section. Then click on the Add New Photo button, and enter in your photo information. Next Browse/Choose the file on your computer. Then click on the Upload button. The photo should appear instantly in your account. Photos must be in a jpeg or gif file format. Photo dimensions must be between a minimum of 200 to a maximum of 400 pixels in width and a minimum of 200 to a maximum of 400 pixels in height. We recommend that you crop your photo to 400 X 260 pixels.




34. I don’t know how to re-size a photo. Can you help? ^

You will have to use a Photo Editor (e.g. Paint, Adobe Photoshop, etc.) in order to format/re-size the photo to the correct dimensions. We suggest trying Irfanview (PC only) if you do not have a photo cropper on your computer. Photos must be in a jpeg or gif file format. Photo dimensions must be between a minimum of 200 to a maximum of 400 pixels in width and a minimum of 200 to a maximum of 400 pixels in height. We recommend that you crop your photo to 400 X 260. Please double check that your photo file is in this format.




35. Can I send you my photos for you to upload? ^

Yes, you may mail your photo to us, and we will upload it to your account for a small fee based on your membership level. To submit materials for encoding please visit our Encoding Services FAQ section for more information.




36. How do I edit my photo information? ^

Log in to your Broadjam account and click on Photos link under the My Content section. Then select the Edit button next to the photo you wish to edit. Once you have entered in the new information click on the Save Info button. If you are uploading a new image you can Browse/Chose File on your computer for it. Or just click on the Photos link to see your updated changes.




37. How do I change the order of my photos? ^

Log in to your Broadjam account and click on the Photos link under the My Content section. Then click on the Sort arrows to change the order.




38. How do I delete a photo from my Profile? ^

Log in to your Broadjam account and click on the Photo link under the My Content section. Then click on the Delete button next to any of your photos. Once a Photo has been deleted Broadjam cannot restore it so be careful.




39. What is the lock icon under the Status column for on the Photos Edit page? ^

The lock icon controls the visibility of your photos to visitors. The closed lock (locked) turns your photos off. The open lock (unlocked) turns your photos on.




40. Can I turn the visibility of a photo off and still use it for my Home/Albums page? ^

Yes. When an image is uploaded you can turn the visibility of the photo off but still use the image on your Albums page or Homepage. This way you don’t have the same photo in two areas.




41. I added a photo but never finished uploading it? Why has a photo credit been used? ^

A Photo credit has been used because photo information has been added. Once photo information has been added to your account, a credit is used regardless if you have completed image file upload or not. You can select the Delete button for the unfinished photo to get your credit back or you can select the Edit or Upload button next to that photo entry and finish the image upload process.




42. I uploaded a photo but on my photos page it shows the “photo not available” image. Why? ^

The image you are seeing is a Broadjam default photo. It means that your photo upload was not successful. Try uploading the photo again or contact Broadjam Customer Service for more assistance.




43. How can I see my Photos page like a visitor would see it? ^

Log in to your Broadjam account and click on the View My Profile link to see your profile like a visitor. Then click on the Photos button. Or logout of your account and try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




44. How do I add an Album to my Profile? ^

Log in to your Broadjam account and click on the Albums link under the My Content section. Then click on the Add New Album button to add a new album.




45. How do I edit my Album information? ^

Log in to your Broadjam account and click on the Albums link under the My Content section. Then click on the Edit button next to your album to edit the album name, genre, Buy CD URL, or the album description. Then click on the Submit button to save the changes.




46. I added an Album but never finished uploading it. Why has an Album credit been used? ^

An Album credit has been used because Album information has been added. Once you have clicked the Add New Album button a credit will be used. You can click on the Delete button to remove the unfinished Album to get your credit back or you can click on the Edit, Add Songs, or Associate Album Cover button next to the Album to finish the process.




47. How do I change the order of my Albums? ^

Log in to your Broadjam account and click on the Albums link under the My Content section. Then click on the Sort arrows to change the order of your albums.




48. How do I delete an Album from my Profile? ^

Log in to your Broadjam account and click on the Albums link under the My Content section. Then click on the Delete button next to the album you wish to delete. Once an album has been deleted Broadjam cannot restore it.




49. What is the lock icon for on the Albums Edit page? ^

The lock icon controls the visibility of your albums to visitors. The closed lock (locked) turns your album off. The open lock (unlocked) turns your album on.




50. Can I sell my Album on Broadjam? ^

Broadjam does not distribute physical albums, but you can put a link from your albums page to another site online where you sell your CD. Log in to your Broadjam account and click on the Edit button next to Albums. Then add the URL where your album is sold in the Buy CD URL field. Then when viewing the album information there will be a Buy button that a visitor can click on.




51. Why does my Album have a “photo not available” for an image? ^

When an Album is created Broadjam will ask you to associate a Photo for the Album Cover. If a photo is not selected or you have not uploaded a photo, the default image is the “photo not available” image.




52. I create multiple genres of music. Can I use my Albums page to sort them? ^

Yes. Many Broadjam members create multiple styles of music. It’s easier for fans or visitors to your Profile to view your music when it is categorized by genre. When you create an album you can name it “Rock Songs.” When you associate your songs to the album choose all of your rock songs and place them in that album. Then add some text describing the songs in the Album Description field.




53. How can I see my Albums page like a fan would see it? ^

Log in to your Broadjam account and click on the View My Profile button to see your profile like a fan or visitor. Then click on the Albums link. Or logout of your account and try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




54. How do I add an Event to my Profile? ^

Log in to your Broadjam account and click on the Edit button next to Events. Then click on the Add Events button.




55. How do I edit my Event Information? ^

Log in to your Broadjam account and click on the Events link under the My Content section. Then click on the Edit button next to the event you wish to change.




56. How do I change the order of my Events? ^

Events are placed in order based on their date. It is not possible to change the order.




57. How do I delete an Event from my Profile? ^

Log in to your Broadjam account and click on the Events link under the My Content section. Then click on the Delete button next to the event you wish to delete. Once an Event has been deleted Broadjam cannot restore it.




58. When I add an Event do I have to fill in all the fields? ^

No, but the more information that is listed in your event the more informed your fans will be. The only required fields are Venue Name, Event Date, and Show Time.




59. I have clicked the submit button but my Event will not save. Why? ^

Make sure all the required fields are filled in; Venue Name, Event Date, and Show Time. Also make sure that an excessive amount of characters are not being entered in the Venue Name field. If all the required fields are populated with information and it still does not save please contact Broadjam Customer Service.




60. Can I set up a recurring event? ^

No. At this time the Events page is not set up for reoccurring events.




61. How can I see my Events page like a fan would see it? ^

Log in to your Broadjam account and click on the View My Profile button to see your profile like a fan or visitor. Then click on the Events link. Or logout of your account and try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




62. How do I add a Bio to my Profile? ^

Log in to your Broadjam account and click on the Bio link under the My Content section. Then click on the Add New Text button. Enter a title, select the length, enter the date it was created, and then enter the text. Note: If you’re copying and pasting text from a Word document the formatting may change. Try taking the copied text and pasting it into a plain text document (like Notepad). Then take that text and copy and paste it into the Bio edit page.




63. How do I edit my Bio information? ^

Log in to your Broadjam account and click on the Bio link under the My Content section. Then click on the Edit button next to the Bio/Text you need to edit.




64. How do I change the order of my Bios? ^

Log in to your Broadjam account and click on the Bio link under the My Content section. Then click on the Sort arrow to change the order of your text.




65. How do I delete a Bio from my Profile? ^

Log in to your Broadjam account and click on the Bio link under the My Content section. Then click on the Delete button next to the Bio/Text you need to delete. Once a Bio has been deleted Broadjam cannot restore it, be careful.




66. What is the lock icon for on the Bio Edit page? ^

The lock icon controls the visibility of your Bio text to visitors. The closed lock (locked) turns your bio text off. The open lock (unlocked) turns your bio text on.




67. Why should I have multiple Bios? ^

Think of your Bio page as another place to put important text. Here are a few examples of other text to place on your Bio page: individual band member bios, news articles, similar artists, band stats, and anything else that can be presented in text.




68. How can I see my Bio page like a fan would see it? ^

Log in to your Broadjam account and click on the View My Profile button to see your profile like a fan or visitor. Then click on the Bio link. Or logout of your account and try using your Custom URL link or do a search for one of your songs or artist name (as long as your songs are activated and visible).




69. How do I add a Video to my Profile? ^

Log in to your Broadjam account and click on the Videos link under the My Content section. Then click on the Add New Video button. Enter the video name and the rest of the fields and click on the Submit button. Then click on the Browse/Choose button and upload the video file.




70. What format does my video need to be? ^

We recommend uploading .MOV (Quicktime) or .WMV (Windows Media Video) video files, but we can handle other types of video files. Please keep in mind all videos will be resized to a frame size of 320×240 and will be encoded for web playback. Video files uploaded to Broadjam should be no larger than 100 MB. Also keep in mind that video files are significantly larger than music files and may take over 30 minutes to upload even on a high speed connection. If you have any problems uploading a video or have other questions, please contact Broadjam Customer Service.




71. How do I edit my Video information? ^

Login to your Broadjam account and click the Video. Then click on the Edit button next to the video you need to edit.




72. How do I change the order of my Videos? ^

Log in to your Broadjam account and click on the Edit button next to Videos link under the My Content section. Then click on the Sort My Videos button. Sort your videos and click on the Submit Order button to save it.




73. How do I delete a Video from my Profile? ^

Log in to your Broadjam account and click on the Videos link under the My Content section. Then click on the Delete button next to the Video. Once a video has been deleted Broadjam cannot restore it, so be careful.




74. What is the lock icon for on the Video Edit page? ^

The lock icon controls the visibility of your videos to visitors. The closed lock (locked) turns your video off. The open lock (unlocked) turns your video on.




75. Can I sell my Videos? ^

No. Currently Broadjam does not offer video download sales.




76. I can’t view my video. What should I do? ^

First make sure you have Flash installed on your computer. Go to adobe.com and download the newest version of Flash. If you have Flash installed and still can not see your video please contact Broadjam Customer Service.




77. I added a Video but never finished uploading it. Why has a Video credit been used? ^

A Video credit has been used because the video title and information has been added. Once you have clicked on the Add New Video button, a credit will be used. You can click on the Delete button next to the video entry to get your credit back or you can click on the Edit or Upload button next to the video title and finish the upload process.




78. How can I see my Video page like a fan would see it? ^

Log in to your Broadjam account and click on the View My Profile button to see your profile like a fan or visitor. Then click on the Videos button. Or logout of your account and try using your Custom URL link or do a search for one of your videos or artist name (as long as your videos are activated and visible).




79. How do I add my Contact info to my Profile? ^

Log in to your Broadjam account and click on the Contact Info link under the My Content section. Then enter your email address, Website URL, and any additional information like phone/fax numbers, other e-mail addresses, or mailing addresses. Click on the Submit button to save it.




80. What is the contact page used for? ^

The Contact page is for fans or Broadjam members to contact each other. Your email address is not shown so it is a good way for fans or other musicians to contact you without having to expose your private e-mail address.




81. I added my email address to the contact page but I’m not receiving e-mails. Why? ^

There can be a few reasons for this. Your email address was entered incorrectly (extra spaces, or typo). Your email box is full. The email address has not been set up yet or created. If you are a Primo MoB member at Broadjam and hosting your website, you may need to create your email address first. Check our Web Hosting FAQ section for more information on how to setup email accounts.




82. I added my website URL to the contact page but it’s not working. Why? ^

There can be a few reasons for this. Your website URL was entered incorrectly (extra spaces, or typo). The website URL has not been set up yet or created. If you are a new Primo MoB member that has just set up your website, it’s possible the URL is still propagating though the web. Wait a day and try again. If there is still a problem please contact Broadjam Customer Service.




83. What is the Additional Contact Info text box used for? ^

The Additional Contact Info is a place to put other e-mail addresses, mailing addresses, and any other contact info you want visitors to your Broadjam profile page to view.




84. What is the Merch area used for? ^

Broadjam has teamed up with Spreadshirt so you can create a store that fans can access from your Broadjam profile page and buy your merchandise.




85. How do I sign up for my own Spreadshirt store? ^

Log in to your Broadjam account and click on the Merch link under the My Content section. Then click on the “Set up a free merch store” link which will take you to Spreadshirt’s home page. Next click on the “Join now!” and follow the steps.




86. Where do I get my Merch Link? ^

Go to spreadshirt.com and log into your account. Once you have logged in, go to the menu on the left hand side of your Spreadshirt admin page and click Spreadshop. When the menu expands, click on Linking. At the top of the page, you will see your Spreadshirt default URL, which you can customize to your preference. Then copy and paste this URL into your Merch Edit page on your Broadjam profile.




87. How did I get a Connection? ^

To get a Connection someone visited your Broadjam Profile and clicked on the “Connect to me” link at the top left under the photo on all profiles. Or they could have been listening to your song and clicked on the Connect To Artist button on the Broadjam Audio Player.




88. How can I be a Connection of someone else? ^

Login into your Broadjam account and go to a Broadjam member’s Artist Profile page. Then click on the “Connect to me” link at the top left under the photo of the Broadjam Profiles. You can also become a Connection by clicking on the Connect To Artist button on the Broadjam Audio Player.




89. How can I delete a Connection? ^

Log in to your account and click on the Connections link on the left hand side of your profile under the My Content section.Then click on the Remove link next to their picture. They will no longer be displayed as one of your connections and you will no longer receive notifications about their activity at Broadjam.




90. What is a Playlist? ^

A playlist offers you better organization and management of the various music files on your Broadjam account by controlling what songs are played and in what order, much like a music playlist used by radio stations.




91. How do I create a playlist? ^

To create a playlist, login to your Broadjam account and go to your profile page. Next, click the “Edit” link next to Playlists on the Profile page. Then click the “Create Playlist” button at the top of the page. Enter a name for the playlist, mark it public or private, and then click save. Now that the playlist has been created, you can begin adding songs to it.




92. How do I add songs to my playlist? ^

Next to each song on Broadjam is a Plus symbol. Click on the Plus symbol next to the song you wish to add to your playlist. A window will appear with the playlist(s) you’ve created. If you haven’t created a playlist click the “Create Playlist” button at the top of the window. Choose a playlist to add the song to. When you check the box next to the playlist your song will be automatically added.




93. How do I delete a playlist? ^

To delete a playlist, login to your Broadjam account and click the “Edit” link next to “Playlist”. Then click the “Delete” button next to the playlist you wish to delete. Note: Once a playlist has been deleted you cannot reverse the action.




94. Can I rename my playlist? ^

Yes. Login to your Broadjam account and go to your profile page. Then click the “Edit” link next to Playlist located on the Profile page. Then click the Edit link next to the playlist you wish to rename. Enter the new name and click the Save button to update your playlist.




95. Can I make my playlist private? ^

Yes. When you first create a playlist a public or private option is available to you. If you have already created a playlist and want to change it to public or private click on the Edit button next to the playlist you wish to change and select public or private. Then click the “Save” button to update the playlist.




96. Can I change the order of the songs in my playlist? ^

Yes. Login to your Broadjam account and go to your profile page. Then click the Edit link next to Playlist located on the Profile page. Then click the View link to view the current songs in your playlist. You can change the order of the songs by either clicking on the up and down arrows or by changing the number in the position field.




97. Why can’t I add a song to my playlist? ^

Most likely your pop up blocker is turned on. Turn your pop up blocker off in your browser or accept pop ups from Broadjam.com. If you are still unable to add a song to your playlist please contact Broadjam Customer Service.




98. What kind of security is in place to ensure the protection of my music? ^

We have made it as difficult as possible for people to steal your music, while still offering your fans the flexibility of buying MP3’s. We play your music through our own secure Flash player, so they can’t use their own player to capture your music. There is nowhere on the website for someone to simply download your music without paying for it first (except if you marked a song for Broadjam Free Songs). Unfortunately, the Internet is an insecure medium, so there will always be ways for the most savvy users to copy your music. We feel the majority of our users don’t behave that way, however.




99. I’ve tried to mark my song for sale but the buy button wont appear. Why? ^

If you’ve removed the song from the download store previously you’ll need to contact Broadjam to have the song added to the download store. If the song hasn’t been removed previously please contact us. Broadjam Customer Service.