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When I type in my website URL into my browser (e.g. www.yourbandname.???), why don’t I see my website? ^
Make sure your domain name servers are pointed to Broadjam’s servers. To do this you will need to contact the company you registered your domain name through (e.g. godaddy.com, registrar.com, etc.), or if you have an account with them you may be able to make these changes through your online account. You will need to request that the domain name servers (DNS) be pointed to NS1.BROADJAM.NET and NS2.BROADJAM.NET. Once you have initiated this change, it can take up to 72 hours for your domain name to propagate through the internet, and for your site to appear. If your site is not activated within 3 days please contact Broadjam Customer Service.
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Why doesn’t my website show up when I enter in my domain name or keywords into a search engine? ^
Unfortunately we do not have any control over internet search engine results. All of the major search engines have automated web crawlers that index the internet. Your website information will eventually be picked up by the search engines. Please be patient.
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How do I set up my email account(s)? ^
To set up an email account, login to your cPanel under the Mail section select Manage/Add/Remove Accounts option. You will see your Main Account, which is not an email address. To create an email account, click on Add Account at the bottom of the page, follow the steps and select Create. On the Main Account Maintenance page you can view the email addresses you have set up and also view email for each account by clicking on Read Webmail.
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Can I use the email client on my computer to collect my hosted website email? ^
Yes, you may use the email client on your computer (e.g. Outlook, Thunderbird, Mac Mail, etc.). Just create a new POP3 account/identity within your email program. The incoming and outgoing mail servers will be mail.yourdomainname.???. The user name will be the full email address (e.g. name@yourdomainname.???). The password will be the one you created for that specific email account. The default outgoing port setting is 25. If you receive an error message when sending email please try the alternate outgoing port of 587.
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Can I see how much interest my website is generating? ^
Yes, to view your web stats for your hosted site, login to cPanel under the Web/FTP Stats section select Webalizer.
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Can I switch from Templated hosting to DIY, or from DIY hosting to Templated? ^
Yes, you can switch from one hosting option to the other at any time. Just contact Broadjam Customer Service. Please provide your domain name, the email address your Broadjam account is registered to, and indicate that you wish to change from Templated hosting to DIY hosting or vice versa. Please allow at least 5 business days for the switch to take place. Also note there may be a temporary disruption with email sent to your domain name email accounts during this transition.
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I made changes to my profile on the Broadjam website (e.g. updated Songs, Photos, Contact, etc.) but they aren’t appearing on my hosted website, why? ^
Whenever there are changes made to your profile at Broadjam that you want on your website click on the Sync button located on your hosting admin page. To find your hosting admin, first login to your account. In the “My Account” section of the navigation menu, place your cursor over “Account Settings” and click on “My Hosting Admin.” On that page you will find the Sync button, which will sync your hosting page with the changes you made to your Broadjam page.
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How do I add text to my Bio page? ^
The Bio page on your website is linked to the Bio page in your Broadjam page. To add text to it, first login to your account. Then place your cursor over “Bios” in the navigation menu and click on “Add/Edit My Bios.”
Remember, if you’d like these changes to be applied to your hosting site, remember to click the “Sync” button on your “My Hosting Admin” page.
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How do I turn on/edit the News page on my website? ^
Login to your hosting admin. Once logged in click on Menu Edit. On this page you can choose which pages are visible on your website, edit the menu names, and change the order the menu items appear on your website. Under the Show/Hide column click on the Click To Show next to the News Page to turn this page on.
Then to edit your News page go back to the main Content Editors page and click on News Edit. To add a news item, click on Add News. You will see a form containing space for a title and text, just enter in your info and click on Submit. You will be taken back to the listing page. On this page you can control the news items that have already been added.
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How do I turn on/edit the Links Page on my website? ^
Login to your Broadjam account and click on the Hosting Admin link. Then click Login next to Content Editors. Once logged in click on Menu Edit. On this page you can choose which pages are visible on your website, edit the menu names, and change the order the menu items appear on your website. Under the Show/Hide column click on the Click To Show next to the Links Page to turn this page on.
Then to edit your links page, click on the Links Edit button. To add a link, click on Add Link. You will see a form containing space for a title, a URL (the address of the web page you want the link to point to), and a description. Just enter what you want and click the Submit button. You will be taken back to the listing page. On this page you can control the links that have already been added.
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How do I turn on/edit the Guestbook Page on my website? ^
Login to your Broadjam account and click on the Hosting Admin link. Then click Login next to Content Editors. Once logged in click on Menu Edit. On this page you can choose which pages are visible on your website, edit the menu names, and change the order the menu items appear on your website. Under the Show/Hide column click on the Click To Show next to the Guestbook Page to turn this page on.
You have the ability to change the order of the guestbook entries, hide or delete entries, or you can edit the text in a certain entry. In the General Preferences section you can select how you want your new guestbook entries to be added, at the top, or the bottom of your list.
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How do I turn on/edit the Custom Page on my website? ^
Login to your Broadjam account and click on the Hosting Admin link, and click Login next to Content Editors. Once logged in click on Menu Edit. On this page you can choose which pages are visible on your website, edit the menu names, and change the order the menu items appear on your website. Under the Show/Hide column click on the Click To Show next to the Custom Page to turn this page on.
The Custom page allows you to use BBCodes to create a page on your site with your own design/layout. Just click on the BBCode link under Custom Content page a pop up box with the list of BBCodes that can be used.
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What is the Menu Edit section for? ^
The Menu Edit section is where you can choose which pages are visible on your website, edit the menu names (e.g. change Songs to Music etc.), and change the order the menu names appear on your website. To access this area login to your Broadjam account and click on the Hosting Admin link. Then click Login next to Content Editors. Next click on Menu Edit.
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I need help with the programming on my website, can you help me? ^
DIY hosting is for advanced users. Broadjam does not provide programming help for DIY users. Most graphic/web designers should have no problem working in our hosting environment. If you find that DIY is more than you can handle, you can switch to our Templated hosting. Just contact Broadjam Customer Service. Please provide your domain name, the email address your Broadjam account is registered to, and indicate that you wish to change from DIY hosting to Templated hosting or vice versa. Please allow at least 5 business days for the switch to take place. Also note there may be a temporary disruption with email sent to your domain name email accounts during this transition.
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How do I create a mailing list? ^
To create a mailing list, login to your cPanel and click on the Mail option. Next, click on the Mailing Lists option. Click on Add Mailing List near the bottom of the screen. Enter in a list name and create a password (”fanlist” is a good choice for your mailing list name/address). The domain name will be your current domain name for your account. Click on Go Back near the bottom of the screen to return to the Mailing Lists Maintenance page. To login to your mailing list administration page click on the Edit button next to it.
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How do I turn on the mailing list option on the Contact page of my website? ^
To turn on the mailing list option login to your Broadjam account and click My Profile. Then click on the Hosting Admin link, and click Login next to the Content Editors. Click on General Preferences. Next enter into the Mailing List Option field your list name only (e.g. if your mailing list is fanlist@yourdomain.com, only enter in fanlist). Click on the Update button to save the changes.
To join your mailing list go to the Contact page on your website and fill in your name and email address and check the mailing list box. You will then receive a verification email for your request to join the mailing list.
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What settings within the mailing list administration page should I pay attention to? ^
Once logged into your mailing list administration section you will notice that there are many options available to customize how a mailing list is managed/used. It’s not possible to explain in detail each of them, so we recommend sending several test messages to the list, to see how it will function. Please note that if Broadjam is notified of abuse of the mailing list feature we will be forced to disable it from your account. General Options section deals with options such as administrator email address, welcome messages, general information about the list, etc. We recommend setting an explicit reply to email address so if anyone replies to a fan list mailing, it will go to that set address. Privacy Options section deals with subscription and membership exposure policy. We recommend setting your mailing list to be moderated. This will hold any messages sent to your list address to be held for administrator approval. To set this click on Sender filters and select Yes next to “By default, should new list member postings be moderated?” then any messages sent to the list address will need to be approved. Membership Management section is where the list administrator can view the email addresses subscribed to the list. It is also possible to remove subscribers from the list, or manually enter email addresses to add to the list.
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How do I send email to the people on my mailing list? ^
To send email to your mailing list just compose an email with the To address to your mailing list email address (e.g. fanlist@yourdomain.com). Depending on your mailing list settings it might be necessary to login to your mailing list administration page and approve the email. To approve any messages sent to your mailing list click on Tend to pending moderator requests. On the next page you can either approve or deny the message.
To set your mailing list so any message sent to the list by you will be automatically sent to the list without any approval, go to the Membership Management section. Under Membership List, uncheck Mod box next to your email address or the email address that will be used to send to the list. Only addresses without Mod box checked will be able to send to the list without the list administrator approval.
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I keep getting spammed in my Guestbook. Is there any way to stop them? ^
Unfortunately, spamming comes along with having a website. However, you can change the settings in your Content Editor so that when someone signs your Guestbook the entry will not show on your site unless you allow it. Here’s how to change those settings:
1. Login to your Content Editor
2. Click on General Preferences
3. Under Guestbook Preferences, select ‘Yes’ next to Guestbook Entry Moderation Option & Guestbook CAPTCHAS Option
4. Click the ‘Update’ button
After you make these changes, the new entries that come in will not show on your site. From the Content Editor home page, click on Guestbook Editor. You will see that to the right of each entry, it says, “Click to Hide”. The new entries that come in will say, “Click to Show” to the right of them. Simply click on “Click to Show” and the entry will appear on your site. If you want to read the entry before you allow it to show, click on “Edit Item” to the right of the entry. While this will not stop the spam from coming, it will allow you to view the entries before they show on the Guestbook page of your site.
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Where can I update my credit card details for the monthly Broadjam Primo account? ^
First, login to your Broadjam account. In the “My Account” section of the navigation menu, place your cursor over “Account Settings” and click on “Update My Credit Card.” Enter the information required and click “Submit.”
