Get this message when I try to upload a song Help???

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Song descriptions are still chopped off after a few lines (refer to my blog of 2-29-08) and I too get “session does not exist” when trying to reupload a newer version of an existing song.

Cameron Smith

FYI

Not able to upload new song…get “session does not exist” and when I click back…Broadjam goes away.

Bobby

When I click on the review submit button or review rate button, there’s about a ten second delay before the page changes. This used to be almost instantaneous. Also, update of my Broadjam-hosted website takes a good bit longer than it used to. Is this supposed to happen? I don’t think it’s my ISP as my Taxi and Myspace pages don’t take any longer than usual to accept changes.

Hello Roy

(1) There was no implication from Broadjam that any of the issues many are having was my fault. You and I know that this blog is not scientific, meaning all who have left comments isn’t reflective of all members…….many members have not reported their problem or do not “surf” their site and “micro” manage like I do. (Maybe i’m having a higher incidence of problems with a large song catalog and lots of songs in review, so I’m working the site and the webpage lots.)
(2) My point is to send an e-mail once a week, (or daily), to warn people of certain glitches that my or MAY NOT happen. Proaction. The migration was announced on your Home page (?) which I don’t read. (this is to your point #5) I DO read any e-mails that come to me from Broadjam. ( It was by luck I found you set up a blog on web transition). If I received transition e-mails that showed potential problems that may or MAY NOT happen, then i would not be upset when it does happen. (IE: Just had a nice review………responded to the fairness of the reviewer and then the pop-up appeared warning an error was received and reported to BJ….since i have lots of songs in review and I thank people for their kindness i have gotten that error a ton of times, however, i assume you are aware and it’s being reported to you and I now know that it isn’t something i did or didn’t do.)
In summary, I totally understand that the transition was announced a few days before as is your right. But i believe constantly e-mailing people with potental bugs allows to be aware so that know its not something they’re doing. If issues at Broadjam have….”raised a few eyebrows….” (Dennis Anderson quote), then imagine me and others during those weeks of frustration.
(3) The monthly discount feature was well explained by you and that is reflective of the spirit and sense of family you personally and your company are fostering I still think that your monthly fee and annual fee should equal each other, though you would add a bit more for monthly as you do not have the use of a members money upfront when one is paying annually. People having trouble financially should be handled privately by you. The perception to me was that new members coming on board were getting a deep discount and current annual paying members are not. And sense no-one knows that you have a big heart it may have been misundertood.
(4) Because you identify yourself as a Tech company………you really need to have 24/7 tech support. All the points/concerns & frustrations I and others have laid out…….if we had an 800 # to phone with a live voice picking up……..wow……a lot of information and prolems can be fixed more quickly !
You guys run on Central time however Broadjam is like the the Old England……..the “Sun Never Sets On A Broadjam Member” !!! In Australia, while Madison, WI sleeps Aussies are having lunch and reviewing songs and checking their sites…..& having a problem. When you can even contact them at a convenient time for them and you given 14 hours or so difference? (ie: The Web Page you portal for us is awesome !!…….however, twice over the last 5-6 weeks (?) on a Friday (?),(while i am having trouble with glitches on the transition with BJ)….my web page was unaccessable all weekend long. I received an e-mail from a source saying ” web page is out of Disk space and i need to correct it.” So I forward an e-mail to B Customer Service advising and by Tuesday the Webpage is on again. (This particular problem was very upsetting to me as I thought it was tied to web transition and it prompted my 1st e-mail….people were trying to acces the webpage including a producer wanting to look at the music on one of those weekends…….so the “edge” in my original e-mail was due to that.) A 24/7 live voice in Wisconsin perhaps could have dealt with that issue right away. With 300,000 + songs and 20,000+ Members (?) Worldwide,it is something you should give consideration

Hello Roy

(1) There was no implication from Broadjam that any of the issues many are having was my fault. You and I know that this blog is not scientific, meaning all who have left comments isn’t reflective of all members…….many members have not reported their problem or do not “surf” their site and “micro” manage like I do. (Maybe i’m having a higher incidence of problems with a large song catalog and lots of songs in review, so I’m working the site and the webpage lots.)
(2) My point is to send an e-mail once a week, (or daily), to warn people of certain glitches that my or MAY NOT happen. Proaction. The migration was announced on your Home page (?) which I don’t read. (this is to your point #) I DO read any e-mails that come to me from Broadjam. ( It was by luck I found you set up a blog on web transition). If I received transition e-mails that showed potential problems that may or MAY NOT happen, then i would not be upset when it does happen. (IE: Just had a nice review………responded to the fairness of the reviewer and then the pop-up appeared warning an error was received and reported to BJ….since i have lots of songs in review and I thank people for their kindness i have gotten that error a ton of times, however, i assume you are aware and it’s being reported to you and I now know that it isn’t something i did or didn’t do.)
In summary, I totally understand that the transition was announced a few days before as is your right. But i believe constantly e-mailing people with potental bugs allows to be aware so that know its not something they’re doing. If issues at Broadjam have….”raised a few eyebrows….” (Dennis Anderson quote), then imagine me and others during those weeks of frustration.
(3) The monthly discount feature was well explained by you and that is reflective of the spirit and sense of family you personally and your company are fostering I still think that your monthly fee and annual fee should equal each other, though you would add a bit more for monthly as you do not have the use of a members money upfront when one is paying annually. People having trouble financially should be handled privately by you. The perception to me was that new members coming on board were getting a deep discount and current annual paying members are not. And sense no-one knows that you have a big heart it may have been misundertood.
(4) Because you identify yourself as a Tech company………you really need to have 24/7 tech support. All the points/concerns & frustrations I and others have laid out…….if we had an 800 # to phone with a live voice picking up……..wow……a lot of information and prolems can be fixed more quickly !
You guys run on Central time however Broadjam is like the the Old England……..the “Sun Never Sets On A Broadjam Member” !!! In Australia, while Madison, WI sleeps Aussies are having lunch and reviewing songs and checking their sites…..& having a problem. When you can even contact them at a convenient time for them and you give 14 hours or so difference? (ie: The Web Page you portal for us is awesome !!…….however, twice over the last 5-6 weeks (?) on a Friday (?),(while i am having trouble with glitches on the transition with BJ)….my web page was unaccessable all weekend long. I received an e-mail from a source saying ” web page is out of Disk space and i need to correct it.”So I forward an e-mail to B Customer Service advising and by Tuesday the Webpage is on again. (This particular problem was very upsetting to me as I thought it was tied to web transition and it prompted my 1st e-mail….people were trying to acces the webpage including a producer wanting to look at the music on one of those weekends…….so the “edge” in my original e-mail was due to that.) A 24/7 live voice in Wisconsin perhaps could have dealt with that issue right away. With 300,000 + songs and 20,000+ Members (?) Worldwide,it is something you should give consideration to.

Steve,

I appreciate your feedback and am very sorry for any frustration these upgrades have caused you or any Broadjam user. Let me provide a little background and then address each of your points individually.

The Broadjam website was built in 2000 – we were one of the first in the space providing these kinds of services for musicians, and the technology we used to construct the site is now outdated. By “migrating� to a new web platform, we’ll be in a position to take advantage of new programming technologies that will serve you much better. We’re very excited about the possibilities.

Believe it or not, most of the migration has gone smoothly. That said, we have had a few unexpected bumps in the road during this highly complex process and believe most of them are behind us.

As to your specific points:

1.) The migration was announced on 2/20 prior to flipping switch. The switch was not flipped until 2/22. We don’t announce any new features or technical changes more than a couple days in advance because if for some reason it doesn’t happen in the timeframe that was announced, then new questions arise. So we (and most tech companies) choose to announce these kinds of upgrades just a couple days in advance.
2.) If we have implied that this is somehow your fault, I deeply apologize. In no way is any part of this process the fault of our customers. Most issues were on our end and have been resolved.
3.) We actually had a serious issue collecting payment, but that is resolved as well.
4.) The monthly payment was initially a request from a member who was on a budget and couldn’t afford the annual premiums. We thought it was a good idea, so we implemented it. We do run specials on various memberships from time to time – right now it’s the annual ones. However, this blog is reserved for the migration issues so I won’t elaborate any further.
5.) Most of the issues that have been addressed in this blog evolved from unique browser and operating system configurations. We wanted to make this public so others who might have a similar set-up could see that their issue is being addressed. Member participation as we go through this growth has been extremely helpful.

Our community is very special. Creative musicians give something of themselves for the world to hear and it is our privilege to support that process through technology. Your feedback is greatly appreciated and welcomed. Please keep it coming.

Thanks to everyone for your support.

Roy

TO CUSTOMER SERVICE:

I WOKE UP THIS MORNING AND WAS ABLE TO DOWNLOAD MY SONG.
IT MUST HAVE BEEN TEMPORARY.
I HOPE YOU’RE BUILDING A BIGGER AND BETTER BROADJAM.

THANKS,

GEORGE SLADEK

TO BROADJAM TECHNIES:

EARLIER TODAY SATURDAY MARCH 8TH I DOWNLOADED A SONG CALLED “FAITHFULLY”. WHEN I TRIED TO REUPLOAD ANOTHER VERSION LATER IN THE DAY I GOT A MESSAGE “SESSION DOES NOT EXIST” ON AN OTHERWISE BLANK PAGE. FIGURING I WAS DOING SOMETHING WRONG I DELETED THE SONG AND STARTED FROM STRATCH. NEXT TIME…SAME RESULT. JUST LETTING YOU KNOW.

GEORGE SLADEK

Hello All

The rollout of the “new” broadjam has been poorly handled. First, all members should have been warned well in advance of tech upgrades
coming. And any//all potential problems that may arise. I did not get that e-mail. Nor any e-mail as problems arose which should have warned all members. I developed a bit of a ” victim” mentality where I thought all of my problems were my fault.

I think the techies thought they could pull the transformation off with little glitches. Well when I spent ‘WAY” too much time managing my site that was going “just plain weird”….(catalogue of 145+ songs)………i advised BJ and got responses such as……….quote………”changes have raised a few eyebrows” (see below)

” Good day, Thank you for the information. Broadjam recently updated all of the code that we were built on. We’ve begun rolling out some of the new code and as you’ve noticed a few bugs have been found and some features changes have raised a few eyebrows. We are currently working on fixes for both. Make sure you’re using the most recent version of the internet browser you use. I’ve noticed IE6 does not work properly right now. The update will also make your browsing experience better. If you run into any errors or blank pages please take a screen shot. Do you know how to take a screen shot? Just click the Print Screen key on your keyboard and then paste the image into a word document or some basic art program. Then forward the images to customerservice@broadjam.com. This will help our DEV team figure out .

Dennis Anderson
Customer Support and Relations Manager
BroadjamTV Project Manager
6401 Odana Rd
Madison, WI 53719

“Unquote”……….Meanwhile…….my membership rate is still withdrawn on time…….no glitches there. Speaking of that, I pay monthly, but when I enquired about about the so-called 25% membership renewal…….i was told it only applied to ANNUAL memberships. In other words, you are penalized heavily for paying monthly…….. i assume many many members like me can only afford “going forward” in this business month by month hoping for the next “break” for them. And for the record, I duplicated my site with TAXI but kept the BROADJAM site because I liked what it offered.
I understand the need for tech upgrades but when i see your blog that has clearly laid out the problems members have had and responded to,
( and probably representing a small % of overall members not sure what hit them)….I find it dissappointing the way it it’s gone down.

Unfortunately,

Steve Dafoe

Roy,

I just delivered two songs to a broadjam submission opportunity. After completing the transaction, I got the following:

“Thank you for supporting independent musicians by buying music downloads on Broadjam! You may now download your newly purchased music from the My Music Purchases page of your My Profile section. “

The delivery does show up under My Deliveries, but with a status of Delivered skipping the review step. Maybe that is normal, but I don’t remember ever seeing it before. Can you confirm the delivery system is functioning properly and music is being presented to the destinations?

(I’ve sent a cc to your email)

Thank you,

Michael

I just reviewed a song and pressed the “submit” button….nothin’ happened…just said “please wait”…now I’m a patient guy…but, 10 minutes?…So…I tried to backtrack and got some pop up about “ajax” or some such cleaning solvent….and then a blank screen….FYI…

Bobby

Cameron, Penny, Felice,

Thanks for the feedback. We believe that most of these issues were resolved this afternoon. If not, please send me an email directly and we will get on it.

Ric,

Newsletter went out today. Thanks for the feedback.

Claire,

Thanks for the kind words and especially your great songs. Love your stuff.

Roy

I want to thank Broadjam, Roy and Ken particularly, for being so proactive in fixing my problem with not being able to review songs. You guys really went out of your way to help me and I truly appreciate it. I can review again, so life is better - thanks again!

Claire

Hi Roy,

Just to add a note, when I posted my comment it wouldn’t take in AOL so I copied and pasted in Firefox and now I see it came up twice.

Sorry,

Felice