Dear Broadjam Member,
Broadjam.com now has nearly 100,000 members from 190 countries around the world. We started in 1999 and launched our first website in 2000. To our knowledge there is only one other website still in existence that was in the internet indie music space when we started. We are very proud to have sustained ourselves in a tumultuous industry that was and is still in its infancy. We are sincerely grateful that so many musicians from around the world have made us their online home.
Over the years, many features like transmit, public and private playlists and selling downloads were generated by suggestions from our community. We are extremely pleased to get so much good feedback and that so many of our members are getting so much from Broadjam.com. While we’re appreciative of the past and will continue to offer all of the current services on Broadjam.com, we are moving forward.
For the past two years we have been planning the complete overhaul of Broadjam.com. Last October, we started implementing that plan and over the next few days, weeks and months, you will see the results of it.
The first phase of Broadjam.com 2.0 will launch a new look to our website. You will see a simpler, cleaner and a more “Web 2.0″ look to the design. It will be easier to navigate and most of the features on the site will be at your fingertips. You will see faster page load times, searching will be more in-depth and many new features are coming right behind the launch. Broadjam Connections, will allow you to directly link and communicate with other members of Broadjam through our in-house communication systems. These and other features will enable songwriting partnerships to prosper, fan bases to develop and online networking to exist all within the margins of your profile page at Broadjam.com. We are certainly looking forward to the possibilities for our members.
As you navigate through the new website and experiment with the new features, I would love to hear your thoughts.
Thanks for all of your support and we look forward to hearing from you.
Best of luck,
Roy Elkins
Founder and CEO
Broadjam
Hmmmm….I’ll have to go get a coffee before I comment on this lot…..lol
Hey Nathaniel,…Well Said!
I trust Roy and The Bjam Staff to do what they’ve done from the start….Always Doing The Best They Can for All of US!!!
Angst members should Un-Angst themselves…Appreciate The Good Things in Life…..Like Broadjam!!!
Have Patience….Everything will be revealed….Broadjam is moving forward….Leading The Way in fact!…You just cant have it All… Overnight.
And what Broadjam costs…..is Nothing ..Compared to What It Delivers!
EEEEEEE…..need that coffee now…lol
Hey….wheres Mags when you need Her…..She could say a Thing or Two about this!
Anyways….Y’All Be Good Now….Ya Hear…..lol
Love….Ian.
Eddie:
Limited staff.
Other reasonable excuse are:
Busy talking to a lot of producers on a daily basis so they can provide us with the amazing opportunities that they do.
Busy upgrading this amazing system they have… Even if flawed… To play host to over 100,000 bands/members and provide a service that ultimately opens doors for independents like no other internet site has (save perhaps TAXI, which I have a membership to but never use) or currently can, is likely a tough juggling act. And I commend them for their hard work.
Busy feeling bad that despite all of their best intentions and attempts to provide a reasonable service… There is always a person that feels they are a important enough that normal business hours shouldn’t apply to them.
Hmmm… I let that thought go for a second. Just stew on that idea.
I’m sure your gripes are legit. I honestly don’t know… But it is obvious you are frustrated and your concerns should likely be addressed too.
I’ll say this though.
I have met the staff at BJ and can confidently assure you, it is not as if they are avoiding your needs, the simple truth is those boys and girls need a few days off a week too… and when the office is open, you can bet good money they’ll go the extra mile to see to it that you’re taken care of.
Perhaps in the future Roy and the good folks at BJ will take on some more staff members that specialize in Customer care and work 24 hours a day to help us “shop music.”
Unfortunately, for now… The staff is a modest one in contrast to perhaps a cable provider and can only do so much in a week. Heck… I spend more money on Cable these days and get half the service when something breaks. I’ve had to wait nearly a week once to get an internet issue resolved… And no… I don’t believe the pro-rated my bill either.
Not trying to butt heads, just trying to offer the occasional healthy dose of reality for you is all, it is easy to become frustrated when you invest a lot of money into something and it doesn’t work as advertised.
I’m sure BJ will work out any problems you may have with the site and that, “yes”, your business “is” important to them.
They just happen to have lives on the weekends.
Best regards:
pro
If you have 100,000 members, then how come you can’t afford to have someone answer the phone on the weekends if we have a question? Instead of having a email, that you have to wait for a answer until Monday, when someone shows up. I really do expect a little better service in this regard. Eddie Leighton